Kenya & Tanzania: The Safari Experience with Nairobi

Kenya & Tanzania: The Safari Experience with Nairobi

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15 Days From

$11162

$10716

Kenya & Tanzania: The Safari Experience with Nairobi

15 Days Starting in Nairobi, Kenya and ending in Arusha, Tanzania

Visiting: Nairobi, Ol Pejeta Conservancy, Lake Nakuru National Park, Maasai Mara National Reserve, Maasai Mara, Amboseli National Park, Arusha, Ngorongoro Conservation Area, Ngorongoro, Serengeti National Park, Serengeti

Tour operator:

Globus

Tour code:

QBQ-2025

Guide Type:

Fully Guided

Physical rating:

Medium

Tour operated in:

English

Interests:

Wildlife Tours

Activities:

4WD

From: $11162 $10716 Barrhead discount: -$446

NB: Prices correct on 13-Nov-2024 but subject to change.

Tour Overview

Embark on an unforgettable journey through Kenya and Tanzania with "Kenya & Tanzania: The Safari Experience with Nairobi." This tour offers a perfect blend of wildlife adventure and cultural exploration. Begin in Nairobi with visits to the Sheldrick Wildlife Trust, Karen Blixen Museum, and the Giraffe Centre. Experience thrilling game drives in Ol Pejeta Conservancy, Lake Nakuru National Park, Maasai Mara National Reserve, Amboseli National Park, Lake Manyara National Park, Ngorongoro Crater, and Serengeti National Park. Enjoy exclusive experiences like a bush breakfast in Maasai Mara, a visit to Sweetwaters Chimp Sanctuary, and a farewell dinner with a traditional Maasai dance performance. Travel comfortably with coach and 4WD vehicles, and internal flights between key locations. Stay in luxurious lodges and camps, and savor daily breakfasts, 13 lunches, and 12 dinners. This small-group tour ensures personalized experiences and visits to UNESCO World Heritage Sites, making it a once-in-a-lifetime safari adventure.

Highlights

  • Guided sightseeing at the Sheldrick Wildlife Trust in Nairobi to learn about elephant conservation

  • Visit to the Karen Blixen Museum in Nairobi, dedicated to the author of "Out of Africa"

  • Morning game drive in Ol Pejeta Conservancy with Mount Kenya as the backdrop

  • Afternoon game drive in Lake Nakuru National Park with a chance to see giraffe, impala, and flamingo

  • Game drives in Maasai Mara National Reserve, famous for the Great Migration of wildebeest and zebra

  • Spectacular views of Mount Kilimanjaro in Amboseli National Park

  • Full-day game drive in Ngorongoro Crater, the world's largest unflooded caldera

  • Exploration of Serengeti National Park, home to the annual Great Migration and big cats

Places You'll See

Nairobi Serena Hotel

Sweetwaters Serena Camp

Sarova Lion Hill Lodge

Sarova Mara Camp

Amboseli Serena Safari Lodge

Lake Manyara Serena Safari Lodge

Ngorongoro Serena Safari Lodge

Mbuzi Mawe Serena Camp

Itinerary

Expand All

Day 1: Arrive In Nairobi,Kenya

Location: Nairobi

Accommodation Name: Nairobi Serena Hotel

Welcome to Nairobi, gateway to your dream safari. Hotel rooms are available for mid-afternoon check-in.ARRIVE IN NAIROBI, KENYA Your Small Group Discovery Tour begins!Welcome to Nairobi, gateway to your dream safari. Hotel rooms are available for mid-afternoon check-in.

Day 2: Nairobi

Location: Nairobi

Accommodation Name: Nairobi Serena Hotel

Meals Included: Breakfast, Lunch

NAIROBI Conservation MattersGuided sightseeing starts with a game drive in Nairobi National Park. Then visit Sheldrick Wildlife Trust to learn about elephant conservation including orphaned elephant calves. After lunch, visit Karen Blixen Museum, dedicated to the Danish baroness and author of Out of Africa – a 1937 autobiographical account (later, an Academy Award winning film) illustrating her experience as a coffee farmer and connections with Kenya. You’ll also visit the Giraffe Centre, followed by free time this evening. (B,L)TOUR HIGHLIGHTTALL ORDERS Operated by the African Fund for Endangered Wildlife, the Giraffe Centre in Nairobi is a non-profit organization focused on saving the Rothschild giraffe. During a visit to this remarkable sanctuary, learn about this giraffe sub-species, meet them up close, and feed them. Get closer from the feeding platform, and you may just get a kiss!

Day 3: Nairobi,Ol Pejeta Conservancy

Location: Nairobi

Accommodation Name: Sweetwaters Serena Camp

Meals Included: Breakfast, Lunch, Dinner

NAIROBI–OL PEJETA CONSERVANCY To the Foot of Mount KenyaDrive north out of the city to Ol Pejeta Conservancy, the largest rhino sanctuary in East Africa. After lunch and some time to settle in, embark on a game drive to begin your search for the “Big 5”—lion, leopard, elephant, rhino, and Cape buffalo. End the day with a [LF] welcome barbeque dinner in the bush.(B,L,D)TOUR HIGHLIGHTSMALL GROUP EXCLUSIVE ACCOMMODATION A guest favorite, Sweetwaters Serena Camp is in the heart of the conservancy with magnificent views of Mount Kenya. Globus guests are always given tents directly in front of the floodlit waterhole where wildlife comes to drink day and night, improving the opportunity to see fascinating wildlife directly from your private verandah!LOCAL FAVORITEA WILD WELCOME Join your traveling companions for a special welcome dinner in the bush overlooking the Ewaso Ng’iro River. Share stories of the day over food and drink and learn what adventures lie ahead.

Day 4: Ol Pejeta

Location: Ol Pejeta Conservancy

Accommodation Name: Sweetwaters Serena Camp

Meals Included: Breakfast, Lunch, Dinner

OL PEJETA Safari SensationRise early for a morning game drive with beautiful Mount Kenya as the backdrop. Beyond the “Big 5,” you may spot cheetah, zebra, gazelle, and more. If you are lucky, you might even spot rare wild dogs. After some down time and lunch, visit the [LF] Sweetwaters Chimp Sanctuary then set out on an afternoon game drive. Dinner at camp concludes your first full day on safari!(B,L,D)LOCAL FAVORITESMALL GROUP EXCLUSIVE Learn more about the plight of chimpanzees and the great work being done for their welfare during a visit to Sweetwaters Chimpanzee Sanctuary. In partnership with the Kenya Wildlife Service and the Jane Goodall Institute, the sanctuary offers a long-term home to orphaned and abused chimpanzees—a moving example of wildlife conservation for future generations. For the welfare of the chimps who call the sanctuary home, our small group visits are broken into groups of six, also affording a more personal visit for our guests.

Day 5: Ol Pejeta,Nyahururu Falls,Lake Nakuru National Park

Location: Lake Nakuru National Park

Accommodation Name: Sarova Lion Hill Lodge

Meals Included: Breakfast, Lunch, Dinner

OL PEJETA–NYAHURURU FALLS–LAKE NAKURU NATIONAL PARK Natural HighsLeave Ol Pejeta and journey through the beautiful Kenyan highlands, one of the most fertile agricultural areas in all of Africa. (B,L,D)TOUR HIGHLIGHT NATURAL WONDERS Discover the wonders of the Kenyan highlands with a stop at scenic Nyahururu Falls and then on to Lake Nakuru National Park for an afternoon game drive and a chance to see giraffe, impala, flamingo, striped hyena, and a variety of birdlife along the water’s edge. Lake Nakuru National Park is home to the largest euphorbia forest in Africa, an important pollination and food source for bees and black rhinos, yet toxic to many animals.

Day 6: Lake Nakuru,Maasai Mara National Reserve

Location: Maasai Mara National Reserve

Accommodation Name: Sarova Mara Camp

Meals Included: Breakfast, Lunch, Dinner

LAKE NAKURU–MAASAI MARA NATIONAL RESERVE Jewel of KenyaThis morning, depart for Maasai Mara National Reserve, Kenya’s most famous game area. “The Mara,” as it is called by locals, is part of the Serengeti ecosystem and boasts a strong permanent population of game. When the Great Migration of wildebeest and zebra arrive, typically from August to early November, their population grows by almost 2 million - a bountiful food source for predators such as lion, cheetah, leopard, and hyena. After lunch at your lodge, set out on an afternoon game drive.(B,L,D)TOUR HIGHLIGHT RICH IN CULTURE Neutral tones are encouraged for safari expeditions but the village visits provide spectacular visions of vibrantly beaded necklaces and red clothing traditional to the Maasai culture, symbolizing strength and courage, as well as serving to ward off predators from afar.

Day 7: Maasai Mara

Location: Maasai Mara

Accommodation Name: Sarova Mara Camp

Meals Included: Breakfast, Lunch, Dinner

MAASAI MARA Magical MaraRise early for a morning game drive including an exclusive [LF] bush breakfast. Be sure to watch for elephant, rhino, giraffe, topi, hyena, and much more. Return to the camp and relax prior to your afternoon game drive.(B,L,D)LOCAL FAVORITEBREAKFAST IN THE BUSH As part of your morning game drive, you’ll be treated to this time-honored safari experience in Africa’s unmatched landscapes, reminiscent of Africa’s early explorers. Sip mimosas as you savor this memorable experience in the wild.

Day 8: Maasai Mara,Amboseli National Park

Location: Amboseli National Park

Accommodation Name: Amboseli Serena Safari Lodge

Meals Included: Breakfast, Lunch, Dinner

MAASAI MARA–AMBOSELI NATIONAL PARK In the Shadows of “Kili” After breakfast, fly to Amboseli National Park, known for spectacular views of Mount Kilimanjaro or “Kili” as the locals call it, the highest mountain in Africa. After lunch at the lodge, embark on an afternoon game drive.(B,L,D)TOUR HIGHLIGHTSAFARI LODGE Spend leisure time at the lodge exploring the grounds on a guided nature walk or participate in eco-tourism activities by planting an indigenous tree to improve the dry area. Cooking classes, language lessons, massage services, and a free-form pool enrich your experience.

Day 9: Amboseli

Location: Amboseli National Park

Accommodation Name: Amboseli Serena Safari Lodge

Meals Included: Breakfast, Lunch, Dinner

AMBOSELI Adventure in Amboseli Morning and afternoon game drives are included today. Amboseli affords you a terrific opportunity to get close to the mighty elephant. You may spot Cape buffalo, zebra, wild dog, and more. Stop for sundowner drinks prior to returning to your lodge for dinner.(B,L,D)TOUR HIGHLIGHTSUNDOWNER DRINKS This evening, as the sun sets with “Kili” as the backdrop, savor a memorable happy hour in the bush! The origin of the tradition dates to British colonialism in Africa in the 18th century and was born out of necessity rather than enjoyment. Containing quinine-infused tonic and gin, colonizers drank it to ward off malaria. As the British Empire expanded into Africa, the popularity of gin and tonic spread with it. Today, Sundowners mark the transition from day to night.

Day 10: Amboseli,Arusha,Tanzania,Lake Manyara National Park

Location: Arusha

Accommodation Name: Lake Manyara Serena Safari Lodge

Meals Included: Breakfast, Lunch, Dinner

AMBOSELI–ARUSHA, TANZANIA–LAKE MANYARA NATIONAL PARK Border Duties & Into TanzaniaThis morning, enter Tanzania at the Namanga border. Enjoy lunch in Arusha. Check in and enjoy leisure time prior to dinner. Consider a visit to a local village for a market experience or a nature walk on the safari lodge property. (B,L,D)TOUR HIGHLIGHT NATURAL WONDERS Witness the colorful culture in the villages and diverse ecosystems en route to your lodge along the rim of the Great Rift Valley escarpment.

Day 11: Lake Manyara,Karatu,Ngorongoro Conservation Area

Location: Ngorongoro Conservation Area

Accommodation Name: Ngorongoro Serena Safari Lodge

Meals Included: Breakfast, Lunch, Dinner

LAKE MANYARA–KARATU–NGORONGORO CONSERVATION AREA From Forest Floor to Crater’s EdgeLake Manyara National Park is a small, ecologically diverse park with groundwater forests, grassy plains, and alkaline Lake Manyara itself. The park is also home to the world’s largest concentration of baboon. Watch for these mischievous primates, giraffe, hippo, and more on your morning game drive. After a BBQ lunch, journey to Karatu where you’ll visit a [LF] local primary school. Continue to your lodge on the rim of Ngorongoro Crater, which is part of the larger Ngorongoro Conservation Area. (B,L,D)LOCAL FAVORITESMALL GROUP EXCLUSIVE Today, your small group is invited for a personal visit to a local primary school to meet the children and learn about the educational system in rural Tanzania.

Day 12: Ngorongoro

Location: Ngorongoro

Accommodation Name: Ngorongoro Serena Safari Lodge

Meals Included: Breakfast, Lunch, Dinner

NGORONGORO Into Africa’s EdenDescend into the crater for a full-day game drive. Ngorongoro Crater is the world’s largest unflooded caldera, more than 2,000 feet deep with a floor covering over 102 square miles. Game viewing here is fantastic, as most of the animals stay in this area year-round. This is your best chance to see the rare black rhinoceros, lion, Cape buffalo, hippo, elephants, and a variety of birds during this extraordinary experience. An exclusive [LF] bush lunch will be served in the crater. (B,L,D)LOCAL FAVORITESMALL GROUP EXCLUSIVE Because of the time it takes to descend into and ascend out of the crater, it’s common to eat lunch in the crater. While standard safari fare is typically a cold box lunch, your small group is treated to an exclusive, freshly cooked bush BBQ lunch served under a grove of Acacia trees, while not missing a moment of wildlife viewing time.

Day 13: Ngorongoro,Serengeti National Park

Location: Serengeti National Park

Accommodation Name: Mbuzi Mawe Serena Camp

Meals Included: Breakfast, Lunch, Dinner

NGORONGORO–SERENGETI NATIONAL PARK On the Endless PlainsDrive to Serengeti National Park, Tanzania’s largest and most famous park. The Serengeti covers an area of roughly 5,700 square miles. The name comes from the Maasai word siringit, meaning “endless plains.” Enjoy lunch at your tented camp before an afternoon game drive. You have the chance to see the big cats—lion, leopard, and cheetah—as well as an abundance of other animals, including the Nile crocodile, giraffe, gazelle, and eland. You may even spot a caracal, a rare, beautiful cat with distinctive ears and strong hind legs.(B,L,D)TOUR HIGHLIGHTSMALL GROUP EXCLUSIVE ACCOMMODATION Mbuzi Mawe Serena Camp provides a refined retreat within the spectacular natural landscapes of Serengeti National Park. With just 16 custom-made canvas tents, your small group enjoys all the comforts of home for a restful retreat after a day on safari. Each tent features two queen beds, free Wi-Fi to send your daily photos back home, and a private tented bathroom. Enjoy room service and sip your morning coffee or settle in at day's end on your outside private terrace to take in the breathtaking beauty of the surrounding glades.

Day 14: Serengeti

Location: Serengeti

Accommodation Name: Mbuzi Mawe Serena Camp

Meals Included: Breakfast, Lunch, Dinner

SERENGETI Serengeti SerendipityContinue your exploration during morning and afternoon game drives. Home to the annual Great Migration of wildebeest and zebra, generally between late November and July, the Serengeti attracts visitors from around the world and is great for year-round game viewing. Tonight, join a [LF] farewell dinner in the bush featuring a traditional Maasai dance performance.(B,L,D)LOCAL FAVORITESMALL GROUP EXCLUSIVE The Maasai people bring a history of colorful culture tied to this wilderness known as the Cradle of Life. Your special farewell dinner in the bush includes a traditional Maasai dance performance celebrating an ancient culture amid the majestic wildlife who find sanctuary here. The perfect ending to a spectacular safari small group adventure!

Day 15: Serengeti,Arusha

Location: Arusha

Accommodation Name: Day room in Arusha

Meals Included: Breakfast

Embark on one final game drive before flying back to Arusha, where a day room has been reserved for your use. Schedule departing flights after 5 pm.SERENGETI–ARUSHA A Furry FarewellEmbark on one final game drive before flying back to Arusha, where a day room has been reserved for your use. Schedule departing flights after 5 pm. (B)

What's Included

  • Accommodation

    Stay at various lodges and camps including Nairobi Serena Hotel, Sweetwaters Serena Camp, Sarova Lion Hill Lodge, Sarova Mara Camp, Amboseli Serena Safari Lodge, Lake Manyara Serena Safari Lodge, Ngorongoro Serena Safari Lodge, and Mbuzi Mawe Serena Camp.

  • Meals

    Breakfast daily, 13 lunches, and 12 dinners are included.

  • Guided Sightseeing

    Guided sightseeing in Nairobi including visits to the Sheldrick Wildlife Trust, Karen Blixen Museum, and the Giraffe Centre.

  • Game Drives

    Morning and afternoon game drives in various national parks and reserves including Ol Pejeta Conservancy, Lake Nakuru National Park, Maasai Mara National Reserve, Amboseli National Park, Lake Manyara National Park, Ngorongoro Crater, and Serengeti National Park.

  • Special Experiences

    Exclusive bush breakfast in Maasai Mara, visit to Sweetwaters Chimp Sanctuary, and farewell dinner in the bush with a traditional Maasai dance performance.

  • Internal Flights

    Internal flights from Maasai Mara to Amboseli and from Serengeti to Arusha.

  • Small Group Discovery

    Tour limited to an average of just 20 guests per departure, ensuring extra space and personalized experiences.

  • UNESCO Sites

    Visits to UNESCO World Heritage Sites including Kenya Lake System in the Great Rift Valley, Ngorongoro Conservation Area, and Serengeti National Park.

  • Transport

    The tour includes transportation by coach and 4WD vehicles for game drives, with a flight from Maasai Mara to Amboseli National Park and another flight from Serengeti National Park to Arusha.

What's Not Included

  • Personal Expenses

    Personal expenses such as souvenirs, laundry, and phone calls are not included.

  • Travel Insurance

    Travel insurance is not included and is recommended for all travelers.

  • Optional Activities

    Optional activities and excursions not mentioned in the itinerary are not included.

  • Gratuities

    Gratuities for guides, drivers, and hotel staff are not included.

  • Visas and Entry Fees

    Visas and entry fees for Kenya and Tanzania are not included.

  • Medical Expenses

    Medical expenses and vaccinations are not included.

Meals

Breakfast daily, 13 lunches, 12 dinners

Notes

The Great Migration is a natural event with herds typically in the Maasai Mara from August to early November. Movements and river crossings of migrating herds can be challenging to predict year to year. When possible, we’ll modify game viewing when advised of reported sightings. Since this safari includes Kenya’s Maasai Mara National Reserve and Tanzania’s Serengeti National Park, you’re guaranteed to see the herds no matter when you visit. All game viewing is done at your own risk and requires a signed liability waiver prior to travel. Due to rough driving on/off road and in/between game parks, this vacation is not recommended for guests with serious back problems or mobility issues.

Small Group

Globus offers Small-Group Discoveries on all Africa safari tours. A Small-Group Discovery is limited to an average of just 20 guests per departure. There’s always room to roam with extra space between you and other travelers—while still getting up close and personal to the experiences you’ve been dreaming of. Small-Group Discoveries include all the features of a traditional Globus escorted tour, complete with expert Tour Director, Driver, and Local Guides who ensure that your health and safety is our top priority. A Small-Group Discovery trip is the perfectly sized tour—without the crowds.

UNESCO Sites

Kenya Lake System in the Great Rift Valley|Ngorongoro Conservation Area|Serengeti National Park

Accommodation

Nairobi: Nairobi Serena Hotel, Ol Pejeta Conservancy: Sweetwaters Serena Camp, Lake Nakuru National Park Area: Sarova Lion Hill Lodge, Maasai Mara National Reserve Area: Sarova Mara Camp, Amboseli National Park Area: Amboseli Serena Safari Lodge, Lake Manyara National Park: Lake Manyara Serena Safari Lodge, Ngorongoro Crater: Ngorongoro Serena Safari Lodge, Serengeti National Park: Mbuzi Mawe Serena Camp.

Check out our Q&As

  • What kind of transportation is included in the tour?

    The tour includes transportation by coach and 4WD vehicles for game drives, with a flight from Maasai Mara to Amboseli National Park and another flight from Serengeti National Park to Arusha.

  • What types of accommodations are provided during the tour?

    Accommodations include stays at various lodges and camps such as Nairobi Serena Hotel, Sweetwaters Serena Camp, Sarova Lion Hill Lodge, Sarova Mara Camp, Amboseli Serena Safari Lodge, Lake Manyara Serena Safari Lodge, Ngorongoro Serena Safari Lodge, and Mbuzi Mawe Serena Camp.

  • Are meals included in the tour package?

    Yes, the tour includes breakfast daily, 13 lunches, and 12 dinners.

  • What special experiences are included in the tour?

    Special experiences include an exclusive bush breakfast in Maasai Mara, a visit to Sweetwaters Chimp Sanctuary, and a farewell dinner in the bush with a traditional Maasai dance performance.

  • What kind of game drives can I expect on this tour?

    The tour includes morning and afternoon game drives in various national parks and reserves such as Ol Pejeta Conservancy, Lake Nakuru National Park, Maasai Mara National Reserve, Amboseli National Park, Lake Manyara National Park, Ngorongoro Crater, and Serengeti National Park.

  • Are there any internal flights included in the tour?

    Yes, internal flights from Maasai Mara to Amboseli and from Serengeti to Arusha are included.

  • What is the group size for this tour?

    The tour is limited to an average of just 20 guests per departure, ensuring extra space and personalized experiences.

  • Are there any UNESCO World Heritage Sites included in the tour?

    Yes, the tour includes visits to UNESCO World Heritage Sites such as Kenya Lake System in the Great Rift Valley, Ngorongoro Conservation Area, and Serengeti National Park.

  • What personal expenses are not included in the tour?

    Personal expenses such as souvenirs, laundry, and phone calls are not included.

  • Is travel insurance included in the tour package?

    No, travel insurance is not included and is recommended for all travelers.

  • Are gratuities included in the tour price?

    No, gratuities for guides, drivers, and hotel staff are not included.

  • Are visas and entry fees included in the tour package?

    No, visas and entry fees for Kenya and Tanzania are not included.

  • Are there any medical expenses covered in the tour?

    No, medical expenses and vaccinations are not included.

  • What should I be aware of regarding the game viewing experience?

    All game viewing is done at your own risk, and a signed liability waiver is required prior to travel. The tour explores game areas with rough roads and is not recommended for guests suffering from back problems or other physical issues.

  • How long has the tour company been trading?

    For over 90 years.

  • Will the accommodation included meet local health and safety regulations?

    Yes

  • What policies are in place for Covid-19?

    Please contact us for latest Covid-19 policies

  • What documents will I receive before I travel?

    Travel documents, including any air tickets, itineraries, and other information, are available approximately two to three weeks prior to departure provided full payment has been received.

  • What Ethical Travel credentials does the tour company have?

    The Globus Lighthouse Project - an illuminating initiative where we can all come together to tread lightly and give generously for the globe's greater good. Globus, along with sister companies Avalon Waterways and Cosmos, invite our travellers and partners to help us in supporting causes that provide for a more sustainable planet and a brighter tomorrow.

Reviews of this operator

Lisset  

Great Value for your Money

19-Dec-2022

This is my second time travelling with Globus, would have been my third if not for COVID. The way they plan everything is super organized, the tour managers are very caring and knowledgeable. We always enjoy all the site visits planned for each trip. They start by picking you up from the airport and from then on everything is taken care of up until the last day of your trip, even dropping you off at the airport not matter the time of day or night. The hotels at every city are always great and centrally located so you can walk around during your free time or plan your own visits to different sites.

Joan Cupp (Google Reviewer)  

My go-to escorted travel Co My...

01-Mar-2024

My go-to escorted travel Co My 4th trip with Globus and the did not disappoint. The sales deals they offer make it affordable for me to travel. All of the guides are well versed in the history of the area you travel in.

David R  

What a wonderful trip, thanks Globus

10-Jan-2023

Globus is my favorite travel agency. I tried others, but always come back to Globus. It is a 100% stress free one-stop shop. Easy booking with flight, hotel, transportation and travel insurance all in one place. Great customer service at reasonable prices. Lots of information prepared for the trip to handle travel logistics. I planned and booked my trip within 24 hours. Highly recommended to everyon

Alexander Wright  

Great guide, accommodations, and tours.

28-Dec-2022

We had a fantastic guide, with a great mix of free time and guided tours.

CTRTeach 11  

Globus exceeded my expectations!

20-Dec-2022

This is my first Globus tour. I was pleasantly surprised with the depth and quality. The hotels were top notch, and the cruise on the Nile exceeded my expectations. The cabins were roomy and comfortable, and the food was very good.

Nancy Arias  

The experience was amazing!!

30-Dec-2022

The trip was amazing. Our tour guide was so kind and very knowledgeable. I needed to attend a very important meeting via zoom. She was very understanding and accommodating to my needs and made it happen. I was very grateful! Our driver was by far the best driver I’ve ever encountered! I was beyond impressed with our guide, driver and trip!! I will definitely be back for another adventure!!

Irish Beth Maddock (Google Reviewer)  

Did the Globus Highlands and...

30-Sep-2023

Did the Globus Highlands and Islands Scottish Tour with Ian and Allister. What a trip!! With his sharp wit, immense knowledge and fun humour, Ian absolutely brought Scotland to vivid life with his many tales, informative quips and total, utter passion for history. Was spellbound. Am so VERY thankful I had the opportunity to be on Ian's last bus tour before retiring with Globus. In addition, to being so hard working and helpful, with Allister our driver, I cannot tell you how safe and secure I felt in his capable driving hands. He had some very awkward traffic and interesting roads to navigate with our large bus, (especially on the islands and up north) but he handled it all expertly and without a hitch. So much so, I was able to relax and enjoy the journey. All in all, with our tour, you could tell both these kind men cared very much for those of us who needed the extra help and advice. Made my bucket list trip to Scotland so memorable and wonderful. Thank you Ian and Allister! Globus is truly fortunate to have you both.

Patty Walker (Google Reviewer)  

Specifically, Cosmos Tour of Ireland...

11-Aug-2024

Specifically, Cosmos Tour of Ireland and Scotland. August 2024. Let me begin with the positive , the Tour guide was knowledgable, personable and educated! He also was extremely professional and took a genuine interest in providing the highest quality of service to the client. The bus was clean and comfortable and well maintained. The driver was highly experienced and provided excellent transportation. The excursions were acceptable and enjoyable. The Variety of age groups on the trip made for wonderful traveling companions. But unfortunately, that is where the positive ends. The Leonardo hotels that are part of the chain and experience for this specific tour are below quality. We spent a night in a room with a leak in the ceiling. That was known before we checked in and continued to leak while we were there. Another Leonardo hotel, we could not get out of our room. Due to the carpet being ripped up and blocking the door. Most of these hotels I would have walked away from, had I been on my own individual trip. The customer service is missing, customer safety is also missing in these hotels. There is lack of concern to assist customers to their rooms even when it is there responsibility to change the room, there isn't assistance offered. Never have I experienced where you had to absolutely be your own advocate. Because there is no customer concern or care. Quality of food provided is also below standards. It is frowned upon if you request something and often denied. We even had a situation where another individual was placed in the same room we were in and it was considered a "oh well too bad for you." Again, we had to transport our own luggage and bags to a new room. Only after we were our own advocates. We said this stranger and ourselves are not going to stay in the same room. Finally, we received a good room, a room that would be found acceptable in every day normal travel, and we had to change again. Because there was a missing part in a Radiator and this was known to the hotel but yet they still booked us into a room. The radiator would not turn off and the room was steaming hot. So once again, we had to transfer all of our luggage and personal items and trudged down stairwell and elevators to once again change rooms. This is so sad for a bucket list, once in a lifetime, save your money and go on your anniversary trip. The rooms are old and out, dated with stains and tears in carpets and materials. Some of the missing items are a safety concern. Buyer beware! The communication for traveling in other countries is not to the level of customer service and satisfaction that we are used to, we did not expect this level of unacceptable accommodations, much like staying in a hostile. It is the Globus/Cosmos Travel companies responsibility to make sure their accommodations for housing is up to the level of expectations of their customers. The accommodations provided are a reflection of Globus/Cosmos business model and integrity in the global travel industry. This is not everything we experienced, but just a few examples. At this time, their brand appears to be old, outdated, without concern or care for the safety of their clients or their health and welfare as applied to accomodations.Customer service, is their lost art. Choose carefully for travel service. And I would not recommend Globus or Cosmos.

Suneetha Raja (Google Reviewer)  

I have done Newfoundland &...

06-Jul-2024

I have done Newfoundland & Labrador with Iceberg Festival tour with Globus in June 2024. It was absolute rubbish for the price I paid towards the tour. Terrible hotels, horrible meals, barely any sightseeing that is worth while the visit, most importantly, the Iceberg festival never happened. Globus sold this specific tour departure date as the only way to attend this supposed Iceberg Festival. I felt cheated after paying 3527£ for a 13 day tour considering the only reason I picked this departure date was because I wanted to attend this Iceberg festival. I could have used my time and money in a better way doing a different tour with another company. A Canadian company who did the exact same tour is doing it for £2400. I have been travelling with Globus and Cosmos tours since 2008. However, this company tours have been terrible after the covid shutdowns. They are charging more than the premium companies and not providing the equivalent service on par with the prices. Safe to say that I won't be recommending Globus and Cosmos tours to anyone. Try other tour companies that are on the market.

Lynda Bailey (Google Reviewer)  

I really enjoyed my Cosmos...

11-Jun-2024

I really enjoyed my Cosmos tour to Italy last September. However I was totally disappointed by two major things which completely changed the atmosphere of the holiday for me. One was the 'last minute' rearrangement of one of our hotels which then put us well outside of Florence on a trading estate for two nights instead of walking distance from the city walls. That completely blocked any plans or ideas of enjoying Florence in the evening. My biggest disappointment was the terrible travel arrangements and associated advice about travelling through Heathrow Cosmos put in place for me and for which they refused to be accountable despite the fact that they had made the ticket booking on my behalf and I had asked them for appropriate check in advice at all key points before I travelled. As a result I was put on standby when I should never have been (even the BA departure staff were shocked at this) and separated from my luggage which travelled on a later flight. I spent over 6 hrs of my first day in Rome in the airport waiting for my luggage and subsequent transfer to my hotel, without any assistance from Cosmos or BA airside staff. When I complained after my holiday, Cosmos would not take any responsibility at all for the fact that I lost the first day of my holiday and approx. 50% of the time I was due to spend in Rome, preferring to blame BA who in turn were uncontactable about my complaint. Very poor customer service indeed.

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